Respond to COVID-19, return to the workplace, and reinvent with ServiceNow


Many HR teams have undergone severe stress tests as a result of the global pandemic. The rapid changes to the economy and businesses has shone a spotlight on the shortcomings of many HR teams, processes, and technology.


Mercer is here to help you navigate these uncertain times and revolutionize your team’s work experience with ServiceNow.


As you determine how to best incorporate well-being precautions and prepare for future emergency communications, consider the ServiceNow emergency response management and Safe Workplace apps implemented by Mercer.

Our ServiceNow capabilities

Learn more about the benefits of ServiceNow Employee Service Delivery and how Mercer creates value for your investment.

Making moments matter – from new hire through retirement


Speed from implementation to utilization. Increased satisfaction. Streamlined HR processes. Potential cost savings through successful first launches.


Unleash the full power of ServiceNow Employee Service Delivery (formerly HR Service Delivery/HRSD) with Mercer.


Leverage our HR expertise for success in implementing:


  • Technology to support ServiceNow Case Management and Knowledge Management
  • Employee Service Center
  • Employee Document Management
  • Enterprise Onboarding and Transitions
  • Virtual Agent
  • Return to Work applications

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Our certified ServiceNow experts look at the full picture – through an IT, HR, and business lens – to help you create a workplace experience designed to emulate the best consumer experiences.
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Our approach to ServiceNow implementation and integration


As a ServiceNow partner, Mercer provides a holistic approach to HR service delivery and ServiceNow HR service management. We offer a full suite of services to deploy ServiceNow’s Employee Service Delivery (formerly known as HRSD) seamlessly and effectively.


Our approach helps:


  • Improve workforce productivity and satisfaction
  • Reduce operating costs
  • Increase value-to-investment ratio and value over time
  • Foresee and manage potential HR process gaps
  • Increase ServiceNow effectiveness

Why choose Mercer for ServiceNow consulting?

People are at the center of everything we do. Mercer helps you and your employees work simpler, faster, and smarter to increase satisfaction – and productivity. We offer:


Innovative tools: Eliminate the need for tier 0 and tier 1 resources with advanced robotic process automation tools. Employees can easily find answers to common HR questions 24/7, instead of waiting to call a help desk during business hours.

Robust HR resources: Access rich communication materials that promote employee self-service and reduce operational costs. Our library includes videos and a knowledge base of 25 articles that address common employee concerns.

Focus on user experience: Our experts design the user interface to simplify the digital experience. We understand how your Employee Service Center should look, how to make it easy to use so employees are less likely to enter a case, and which workflows provide the quickest response when needed.

AppShowcase support: The AppShowcase guides you through ServiceNow options so you do not have to become a technology expert to offer brilliant HR technology. Our goal is to establish a successful project blueprint and save you time and energy.

ServiceNow expertise: As a ServiceNow implementation partner, we have deep domain and technology expertise to help you navigate and minimize disruptions from annual software updates, ensuring continuous ServiceNow HR service delivery.


Leverage Mercer’s Mobility Management Platform

Built in collaboration with ServiceNow, Mercer’s Mobility Management Platform helps you manage your complex domestic and international mobility programs. Making interactive, configurable, comprehensive, real-time data available in one place will help you simplify workflows, control risk, and track ROI on your mobility journey.


Solution spotlight

Bring ServiceNow and Mercer data together and unite all aspects of your assignments in one place.

Contact us to get started

Complete the form below to speak with a consultant from our ServiceNow consulting team. We look forward to connecting with you!